Trading Terms
All new customers are required to complete a Credit Application Form before a trade credit account is established. All initial orders & some subsequent orders are on a pro-forma basis. Orders and Delivery Within mainland UK our minimum carriage-paid invoice value is £350 + VAT, deliveries below this value may incur a carriage charge. Customers must have good access and we must be able to get a large vehicle close to the delivery point. Our Drivers are unaccompanied and, in the case of larger pieces of furniture, will only be responsible for furniture to the back of our vehicle, but our Driver if asked and at their discretion will give assistance with unloading to a suitable unloading bay. Under no circumstances will our Drivers be held responsible for any furniture once it has left our vehicle. Drivers cannot leave vehicles unattended, so please do not expect them to take items to upstairs storerooms, cellars etc. Our delivery vehicles operate on multi-drop deliveries, so unfortunately it is not possible to state an exact delivery time, but we can usually inform you of the day and whether morning or afternoon. All Drivers have mobile phones and are usually in contact with Head Office, so we can usually give you up to date information, whilst the vehicle is on-route. It will not be possible to make deliveries if closing days coincide with our route planning. Payment Payment must be made by the agreed method and in the agreed time. Any overdue amounts may result in the suspension of your account, and may be subject to further action should this continue. All COD/Show Price orders must be paid for in full to the driver. Any cheques that are represented will incur a cost of £10 and any bounced cheques will incur a cost of £25. We are able to accept credit card payments, for which a 2% surcharge will be added to the total amount due. There is no charge for debit cards. All goods remain the property of Furniture Monkey Ltd until the invoice is paid in full. Damages/Returns etc Prior to delivery all items are inspected, numbered and certified by our staff for QA purposes and in the unlikely event that the return of any faulty goods or damaged items should be required, we must be notified by letter, fax or email within 5 working days of receipt of the goods. All goods must be returned in the original packaging. Once the returned goods have been inspected and we agree with your credit request, a Credit Note will then be issued. Replacements will be re-invoiced in full. We will not accept items with price tickets attached. Any discrepancies must be notified within 3 working days of receipt of the Delivery Note. Failure to comply with this procedure will result in items not being credited or replaced. Deliveries Outside Mainland UK Outside mainland UK the minimum carriage-paid invoice value is £500 or equivalent in Euros. Deliveries below this amount may incur a carriage charge. We currently deliver to the whole of Ireland. Export Orders Furniture Monkey Ltd will deliver to any designated shipper within mainland UK on F.O.B. terms. The minimum invoice delivery value is £500. All Export orders are to be paid for before delivery to the Shipper. Banker’s details, Swiftbic & IBAN transfer details are available on request. Direct Containers Customers who wish to purchase a container and are able to accept direct to their premises will make significant savings. Payment terms are 30% when the order is placed and the balance of 70% before the container is delivered. Any costs incurred by late payment will be passed direct to the customer; these must be paid before the container is delivered. Once we have received the order, an estimated day of arrival will be given. October 2007 |